FAQ (Questions)
Exchanges & Returns Refunds, exchanges, terms and conditions
Do you offer refunds?
Yes. You have 14 days after receipt to change your mind and receive a refund, without having to provide a reason. The steps and return address are detailed in our refund policy.
Custom-made items, as well as opened perfumes and food products, cannot be returned.
Custom-made items, as well as opened perfumes and food products, cannot be returned.
Can I exchange an item?
Yes, within 14 days of receipt, provided that the item is:
– new
– unworn
– unwashed
– in its original condition, with its tags
Write to us to arrange the exchange.
– new
– unworn
– unwashed
– in its original condition, with its tags
Write to us to arrange the exchange.
I chose the wrong size or changed my mind
No problem: you have 14 days after receipt to return the item to us.
– we will refund you, or exchange it for the correct size
– return shipping (and reshipping in the case of an exchange) is at your expense
Custom-made items cannot be returned or exchanged.
– we will refund you, or exchange it for the correct size
– return shipping (and reshipping in the case of an exchange) is at your expense
Custom-made items cannot be returned or exchanged.
What if the mistake was Mqamis's?
If the mistake is our responsibility (defective item or shipping error):
exchange or refund possible
costs fully covered by Mqamis
exchange or refund possible
costs fully covered by Mqamis
How to avoid a return?
Our qamis are carefully made and shipped from the United Arab Emirates. To choose correctly the first time, consult the size guide and write to us before ordering if in doubt: we are happy to advise you.
Delivery & Tracking Delivery areas, times, costs and order tracking
Where do you deliver?
We deliver in France, Belgium and internationally.
Available countries are automatically displayed at checkout.
Available countries are automatically displayed at checkout.
What are the delivery times?
Orders are generally prepared
within a few business days, then shipped via our logistics partners.
Delivery times then depend on the destination country and the selected carrier.
Here are the average delivery times depending on the chosen delivery method:
Mondial Relay (pickup point) – In mainland France: ≈ 3 to 5 business days – In Europe: ≈ 3 to 6 business days
Estimated times from the moment the carrier takes charge.
Colissimo (La Poste) – In mainland France: ≈ 2 to 3 business days – Internationally: generally ≈ 4 to 15 business days
This varies depending on the destination zone and local formalities.
Chronopost (express) – In mainland France: often within 1 to 2 business days
Depends on the selected service and destination.
Delivery times then depend on the destination country and the selected carrier.
Here are the average delivery times depending on the chosen delivery method:
Mondial Relay (pickup point) – In mainland France: ≈ 3 to 5 business days – In Europe: ≈ 3 to 6 business days
Estimated times from the moment the carrier takes charge.
Colissimo (La Poste) – In mainland France: ≈ 2 to 3 business days – Internationally: generally ≈ 4 to 15 business days
This varies depending on the destination zone and local formalities.
Chronopost (express) – In mainland France: often within 1 to 2 business days
Depends on the selected service and destination.
For custom-made items: approximately 15 business days.
These times are average estimates provided by the carriers. The total time also includes the order preparation time before shipping. The indicated times are estimates.
These times are average estimates provided by the carriers. The total time also includes the order preparation time before shipping. The indicated times are estimates.
What are the delivery costs?
Delivery costs are calculated automatically based on:
– the destination country
– the weight of the package
The exact amount is displayed before payment confirmation. In France, delivery to a pickup point is free from €79 of purchase.
– the destination country
– the weight of the package
The exact amount is displayed before payment confirmation. In France, delivery to a pickup point is free from €79 of purchase.
How to track my order?
Upon shipping, you will receive an email containing a tracking number.
You will be able to track the delivery of your package directly online.
Remember to check your spam folder if you do not see the email.
You will be able to track the delivery of your package directly online.
Remember to check your spam folder if you do not see the email.
I made a mistake in my address, what should I do?
Contact us as soon as possible.
If the order has not yet been shipped, we can correct the address.
Once the package has been shipped, any modification depends on the carrier and may be impossible.
If the order has not yet been shipped, we can correct the address.
Once the package has been shipped, any modification depends on the carrier and may be impossible.
What happens if I am absent during delivery?
In case of absence, the carrier may:
– make a new attempt
– leave the package at a pickup point
– or return it to the sender
These conditions depend on the selected carrier.
– make a new attempt
– leave the package at a pickup point
– or return it to the sender
These conditions depend on the selected carrier.
My package is marked as delivered but I have not received anything
We first advise you to:
– check with your neighbors
– check your pickup point if applicable
If the package remains missing, contact us so that we can open an investigation with the carrier.
– check with your neighbors
– check your pickup point if applicable
If the package remains missing, contact us so that we can open an investigation with the carrier.
Are there customs fees or taxes to expect?
For deliveries outside the European Union, customs fees or local taxes may be applied by the authorities of the destination country.
These possible fees remain the customer's responsibility.
These possible fees remain the customer's responsibility.
Payment & Security Payment methods, security and transaction validation
What payment methods do you accept?
We accept payments by:
– Bank card (Visa, Mastercard, etc.)
– Apple Pay and Google Pay (depending on the device)
– PayPal (depending on availability)
The available payment methods are automatically displayed at checkout.
– Bank card (Visa, Mastercard, etc.)
– Apple Pay and Google Pay (depending on the device)
– PayPal (depending on availability)
The available payment methods are automatically displayed at checkout.
Is the payment secure?
Yes. All transactions are fully secure and encrypted via recognized payment protocols.
Mqamis never has access to your banking information.
Mqamis never has access to your banking information.
When will I be charged after my order?
The charge is made at the time of order confirmation, once the payment is accepted by your bank.
My payment was refused, what should I do?
A payment may be refused for several reasons:
– bank limit reached
– authentication refused
– temporary problem with the bank
We advise you to try again or contact your bank.
– bank limit reached
– authentication refused
– temporary problem with the bank
We advise you to try again or contact your bank.
Can I pay in installments?
Payment in installments depends on the solutions offered by the payment provider at the time of ordering.
If the option is available, it will be automatically displayed during payment.
If the option is available, it will be automatically displayed during payment.
Will I receive an invoice?
An email order confirmation is sent after payment.
It serves as proof of purchase.
For any specific request, you can contact our customer service.
It serves as proof of purchase.
For any specific request, you can contact our customer service.
What to do in case of a payment problem or an abnormal charge?
If you notice a problem related to your payment, contact us quickly so that we can check the situation with the payment provider.
Sizes & Fit Choosing the right size, understanding the fit and avoiding mistakes
How to choose the right size?
The choice of a qamis size is mainly based on your size in centimeters.
A detailed size guide is available here:
View the size guide
We strongly recommend you consult it before any order.
A detailed size guide is available here:
View the size guide
We strongly recommend you consult it before any order.
Do the qamis fit true to size?
Yes, our qamis fit true to size but remain quite loose.
However, the cut may vary depending on the models (Saudi, Emirati, Kuwaiti), especially in terms of:
– the drape
– the looseness
– the structure of the garment
However, the cut may vary depending on the models (Saudi, Emirati, Kuwaiti), especially in terms of:
– the drape
– the looseness
– the structure of the garment
What length to choose for a qamis?
The length depends on your size and the desired look.
Our qamis are designed to reach a balanced and elegant length, suitable for both everyday life and special occasions.
The exact lengths are specified in the size guide .
Our qamis are designed to reach a balanced and elegant length, suitable for both everyday life and special occasions.
The exact lengths are specified in the size guide .
I am between two sizes, what should I do?
If you are between two sizes, we advise you:
– to refer to the measurements in centimeters
– to choose according to the desired look (more fitted or looser)
In case of doubt, contact us before ordering.
– to refer to the measurements in centimeters
– to choose according to the desired look (more fitted or looser)
In case of doubt, contact us before ordering.
Are the cuts fitted or loose?
The cuts vary depending on the collections:
– some are more fitted
– others are looser, with a traditional drape
The cut is always specified on the corresponding product page.
– some are more fitted
– others are looser, with a traditional drape
The cut is always specified on the corresponding product page.
Can I exchange if the size does not suit me?
Yes. Within 14 days of receipt, you can return the item to us for an exchange or a refund. Return shipping (and reshipping in the case of an exchange) is at your expense.
To avoid a back-and-forth, consult the size guide before ordering.
To avoid a back-and-forth, consult the size guide before ordering.
Products & Quality Origin, fabrics, finishes and differences between models
Where are Mqamis qamis made?
Our qamis are made directly in the United Arab Emirates by professional tailors in specialized workshops, selected for their know-how and the quality of the finishes.
Each model is inspected to guarantee a neat, elegant and durable result.
Each model is inspected to guarantee a neat, elegant and durable result.
What types of fabrics do you use?
We select fabrics suited to each collection:
– light and breathable fabrics for summer
– more structured fabrics for a better hold
The composition and feel of the fabric are always indicated on the product page. Premium polyesters, polycotton fabrics, or even linen-based fabrics and others are used.
– light and breathable fabrics for summer
– more structured fabrics for a better hold
The composition and feel of the fabric are always indicated on the product page. Premium polyesters, polycotton fabrics, or even linen-based fabrics and others are used.
What is the difference between the models (Saudi, Emirati, Kuwaiti…)?
Each model corresponds to a different clothing inspiration, with variations in terms of:
– the collar (shirt, round, no collar)
– the closure (zip, buttons)
– the sleeves and details (pockets, buttons, embroidery)
All these elements are specified on each product page.
– the collar (shirt, round, no collar)
– the closure (zip, buttons)
– the sleeves and details (pockets, buttons, embroidery)
All these elements are specified on each product page.
Is the result faithful to the photos?
The photos present the products as faithfully as possible.
However, slight variations in color or texture may appear depending on the screen settings or brightness.
However, slight variations in color or texture may appear depending on the screen settings or brightness.
Are the qamis suitable for everyday use?
Yes. Our qamis are designed to be worn both:
– on a daily basis
– for special occasions
Comfort and freedom of movement are part of our priorities.
– on a daily basis
– for special occasions
Comfort and freedom of movement are part of our priorities.
How to maintain a Mqamis qamis?
Maintenance advice may vary depending on the fabric.
We recommend you consult the Maintenance section or the corresponding product page to preserve the quality of the garment over time.
We recommend you consult the Maintenance section or the corresponding product page to preserve the quality of the garment over time.
Can I return an item for a quality defect?
Yes. In case of a proven defect or an error attributable to Mqamis, an exchange or refund is possible, at our expense. You also benefit from the legal guarantee of conformity of 2 years.
Thank you for contacting our customer service quickly after receipt, with supporting photos.
Thank you for contacting our customer service quickly after receipt, with supporting photos.
Maintenance Washing, ironing and tips to preserve the fabric
How to wash my qamis without damaging it?
To preserve the cut and the fabric, we recommend:
– washing at low temperature (ideally 30°C)
– delicate cycle
– low spin
Ideally: wash the qamis inside out and alone or with similar colors.
Always refer to the product's care label if it indicates a specific instruction.
– washing at low temperature (ideally 30°C)
– delicate cycle
– low spin
Ideally: wash the qamis inside out and alone or with similar colors.
Always refer to the product's care label if it indicates a specific instruction.
How to prevent white from yellowing or colors from fading?
To maintain a clean white and stable colors:
– avoid overloading the machine
– avoid overly aggressive detergents
– favor a gentle detergent
– do not leave the garment wet in the machine for too long
Dry quickly in the open air, in the shade (excessive heat and direct sunlight can alter certain fibers and finishes).
– avoid overloading the machine
– avoid overly aggressive detergents
– favor a gentle detergent
– do not leave the garment wet in the machine for too long
Dry quickly in the open air, in the shade (excessive heat and direct sunlight can alter certain fibers and finishes).
Can I put my qamis in the dryer?
We advise against it in the majority of cases.
The dryer can:
– damage the hold of the fabric
– accentuate shrinkage depending on the fibers
– weaken certain finishes (zip, collar, bands, relief)
Prefer air drying on a hanger.
The dryer can:
– damage the hold of the fabric
– accentuate shrinkage depending on the fibers
– weaken certain finishes (zip, collar, bands, relief)
Prefer air drying on a hanger.
How to dry my qamis correctly?
For a neat result:
– shake the qamis lightly after washing
– hang it on a hanger (ideally wide)
– smooth the fabric by hand (collar, sleeves, front)
Drying on a hanger helps reduce wrinkles and keep a clean drape.
– shake the qamis lightly after washing
– hang it on a hanger (ideally wide)
– smooth the fabric by hand (collar, sleeves, front)
Drying on a hanger helps reduce wrinkles and keep a clean drape.
How do I iron a qamis (collar, sleeves, front)?
For a clean and quick ironing:
– iron the qamis slightly damp or use steam
– start with the collar, then the sleeves, then the front
Tip: ironing inside out protects certain finishes.
Adjust the temperature to the fabric (refer to the label).
– iron the qamis slightly damp or use steam
– start with the collar, then the sleeves, then the front
Tip: ironing inside out protects certain finishes.
Adjust the temperature to the fabric (refer to the label).
I have a textured / embossed fabric: how do I iron it?
On textured fabrics (embossed, raised bands, textures):
– prioritize steam rather than a "crushing" ironing
– iron inside out
– avoid pressing too hard to preserve the texture
The ideal: steam + light smoothing by hand, then drying on a hanger.
– prioritize steam rather than a "crushing" ironing
– iron inside out
– avoid pressing too hard to preserve the texture
The ideal: steam + light smoothing by hand, then drying on a hanger.
How do I protect the zip and buttons during washing?
Before washing:
– close the zip
– close the buttons if the model has any
– wash inside out
This reduces friction, protects the finishes, and prevents snagging other fabrics.
– close the zip
– close the buttons if the model has any
– wash inside out
This reduces friction, protects the finishes, and prevents snagging other fabrics.
How do I remove a stain without damaging the fabric?
Act quickly:
– blot (do not rub hard)
– use a mild stain remover or a fabric-appropriate soap
Always test on a discreet area first.
Avoid harsh products (like bleach) that can alter colors, textures, and certain finishes.
– blot (do not rub hard)
– use a mild stain remover or a fabric-appropriate soap
Always test on a discreet area first.
Avoid harsh products (like bleach) that can alter colors, textures, and certain finishes.
How do I keep a qamis in perfect condition (creases, odor, shape)?
To maintain a premium look:
– store on a hanger (rather than folded)
– let it breathe after use
– avoid moisture (dry wardrobe)
For an event: take it out the day before, use light steam, then leave it on a hanger.
– store on a hanger (rather than folded)
– let it breathe after use
– avoid moisture (dry wardrobe)
For an event: take it out the day before, use light steam, then leave it on a hanger.
Can improper use damage the qamis?
Yes. The main causes of premature wear are:
– dryer
– washing too hot / spinning too hard
– overly aggressive ironing on textured fabrics
– overly harsh chemicals
By following the care instructions and the label, your qamis will retain its drape and finishes for longer.
– dryer
– washing too hot / spinning too hard
– overly aggressive ironing on textured fabrics
– overly harsh chemicals
By following the care instructions and the label, your qamis will retain its drape and finishes for longer.
Customer Service Contact, pre- and post-order support
How do I contact Mqamis customer service?
You can contact our customer service via:
– the Contact page of the website
– or by email at contact@mqamis.com
We recommend providing your order number for faster processing.
– the Contact page of the website
– or by email at contact@mqamis.com
We recommend providing your order number for faster processing.
What are the customer service response times?
We generally respond within 24 to 48 business hours.
During busy periods (launches, holidays, sales), response times may be slightly extended.
During busy periods (launches, holidays, sales), response times may be slightly extended.
What should I specify in my message?
For a quick and efficient response, please provide:
– your name
– your order number (if applicable)
– the precise subject of your request
For an exchange or defect, clear photos may be required.
– your name
– your order number (if applicable)
– the precise subject of your request
For an exchange or defect, clear photos may be required.
Can I contact you before ordering?
Yes, of course.
We encourage you to contact us before ordering for any questions related to:
– size
– fit
– fabric
This helps avoid any errors when ordering.
We encourage you to contact us before ordering for any questions related to:
– size
– fit
– fabric
This helps avoid any errors when ordering.
Can I contact you for an exchange or return?
Yes. Notify us by email at contact@mqamis.com before sending your package, providing your order number: we will confirm the return address and the steps to follow.
Can customer service modify my order?
A modification (address, size, model) is possible only if the order has not yet been shipped.
Contact us as soon as possible after your purchase.
Contact us as soon as possible after your purchase.
What should I do if there is a problem after receipt?
In case of a problem (defect, shipping error), contact us upon receipt of the package.
Please attach clear photos so that we can analyze the situation quickly.
Please attach clear photos so that we can analyze the situation quickly.
Is customer service based in France?
Our customer service handles requests remotely.
The goal is to provide you with a clear, reliable, and efficient response, regardless of where you live.
The goal is to provide you with a clear, reliable, and efficient response, regardless of where you live.